Question 1

Is Batch Relay a self-service signup?

Accepted Answer

Not yet. We start with a real event and work through your roster, packages, fulfillment path, and exceptions with you. That white-glove onboarding lets us verify the workflow before your studio depends on it. Tell us about the next event on your calendar and we will personally review the fit.

Question 2

What should I bring to the first workflow review?

Accepted Answer

A recent or upcoming event is the best starting point. Bring an example roster or CSV, the packages you sell, representative prepared images, estimated athlete and order volume, your current lab, delivery options, and a description of every manual handoff. You do not need perfect documentation. We use the review to identify missing fields, exception rules, product mappings, and the smallest realistic event that can prove the workflow.

Question 3

How do I get started?

Accepted Answer

Bring us one event already on your calendar. Tell us about the studio, estimated volume, current lab, package workflow, and biggest manual handoff. We review each request personally and respond within one business day with the next onboarding step.

Question 4

Do I need another sales or gallery system?

Accepted Answer

No. Batch Relay includes storefronts, products, packages, parent checkout, and connected order management. Importing existing order data and using the API are optional workflows.

Question 5

How does the storefront connect to fulfillment?

Accepted Answer

The studio defines the products and packages it wants to sell, and Batch Relay keeps those selections connected to the athlete, purchaser, prepared image assets, delivery choice, and supported lab product. That shared context reduces the need to rebuild an order from a storefront export before production. Product mapping is reviewed during onboarding because sizes, crops, finishes, and shipping rules still need to match the selected WHCC or RPL path.

Question 6

Who owns the studio's products and customer data?

Accepted Answer

The studio keeps control of its product definitions, package strategy, customer relationships, and operational data. Batch Relay uses explicit roles and event context to keep studio, staff, guardian, athlete, order, and fulfillment information separated while the workflow is active.

Question 7

Are Zapier, n8n, and API connections available?

Accepted Answer

Batch Relay is being built with automation and API-driven workflows as first-class parts of the platform. Zapier and n8n connections are in the near-term launch path rather than generic self-service integrations today. If either is important to your studio, include the trigger, destination, and data you need in the event-intake form so we can confirm current availability and scope during onboarding instead of promising an unsupported recipe.

Question 8

Do I need to pre-crop my images before uploading?

Accepted Answer

For prepared-image import workflows, provide artwork that meets the selected product’s crop and size requirements. The Template Engine supports image placement and crops within templates. CSV importing is optional; studios can sell through Batch Relay storefronts and checkout.

Question 9

What file formats do you support for CSV data and images?

Accepted Answer

We support standard CSV files for order data plus prepared JPEG, PNG, TIFF, and WebP images accepted by the configured workflow. During onboarding, we provide the required fields and product asset rules so athlete, package, image, and delivery records stay connected.

Question 10

Is there a maximum batch size?

Accepted Answer

Batch Relay does not impose an artificial per-batch limit. During onboarding we still review event size, product mix, image readiness, and lab requirements so a high-volume event moves through a controlled production plan instead of becoming one opaque upload.

Question 11

What do same-day processing and 24/7 automation mean?

Accepted Answer

Batch Relay can validate, prepare, and move eligible orders through the connected workflow continuously, including outside normal office hours. Same-day processing refers to Batch Relay's order work and submission path; lab production and carrier delivery times still depend on the selected provider, products, shipping service, and any exception that needs review.

Question 12

Which professional labs does Batch Relay support?

Accepted Answer

Batch Relay supports White House Custom Colour (WHCC) and Richmond Pro Lab (RPL). We map your catalog, package rules, prepared images, shipping choices, and order data to the supported lab workflow during onboarding.

Question 13

Can parents receive their prints directly at their doorstep?

Accepted Answer

Yes. Orders are processed and shipped directly to parents' addresses, so you do not need to manage physical print distribution.

Question 14

What happens if there's an issue with an order or print quality?

Accepted Answer

You get live order tracking and issue visibility. If quality or fulfillment problems appear, we help coordinate reprints and corrections through your lab workflow.

Straight answers.
Before you commit.

How onboarding
actually works.

What's included,
and what stays yours.

Getting your roster
and images in.

From the order
to the doorstep.

Bring us one event.
We'll map the rest.

Straight answers.Before you commit.

How onboardingactually works.